Enabling or Disabling Two-Factor Authentication

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Two-Factor Authentication provides extra security on user accounts by requiring users to type the verification code generated by the Google Authenticator app in order to sign in to Trend Micro Apex Central as a Service.

Important

Two-Factor Authentication for Trend Micro Apex Central as a Service requires the following:

Configuring an email address for each user account

For more information, see Viewing or Editing User Account Information.
Downloading and installing the Google Authenticator app on each user's mobile device

Note

You cannot enable Two-Factor Authentication for Trend Micro Customer Licensing Portal (CLP) accounts from the Trend Micro Apex Central as a Service console.

For more information, see the Trend Micro Customer Licensing Portal documentation.
Although the verification code generated by the Google Authenticator app changes every 30 seconds, users can still use previously generated codes up to 5 minutes old to sign in to Trend Micro Apex Central as a Service.

Procedure

Go to Administration → Account Management → User Accounts.

The User Accounts screen appears.
To enable two-factor authentication:
1. Click Enable Two-Factor Authentication.
  
  A confirmation dialog box appears.
2. Click Enable.
  - A warning message appears at the top of the User Accounts screen, prompting you to configure email addresses for all user accounts.
  - The email address field on the Add User Account screen becomes a required field.
  - Trend Micro Apex Central as a Service requires users to type the verification code generated by the Google Authenticator app, in addition to a valid user name and password, in order to sign in.
To disable two-factor authentication:
1. Click Disable Two-Factor Authentication.
  
  A confirmation dialog box appears.
2. Click Disable.
  
  Signing into the Trend Micro Apex Central as a Service web console will only require the use of a valid user account and password.

Keywords: Two-Factor Authentication