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To improve problem resolution, have the following information available:
  • Steps to reproduce the problem
  • Appliance or network information
  • Computer brand, model, and any additional connected hardware or devices
  • Amount of memory and free hard disk space
  • Operating system and service pack version
  • Version of the installed agent
  • Serial number or Activation Code
  • Detailed description of install environment
  • Exact text of any error message received
Keywords: resolve issues faster