By default, managed product agents send heartbeat messages every 60 minutes. Administrators
can adjust this value from 5 to 480 minutes (8 hours). When choosing a heartbeat setting,
choose a balance between the need to display the latest status information and the
need to manage system resources.
The default setting will be satisfactory for most situations,
however should you feel the need to customize these settings, consider
the following:
-
Long-Interval Heartbeats (above 60 minutes): The longer the interval between heartbeats, the greater the number of events that may occur before the Trend Micro Apex Central console displays the interval.For example, if a connection problem with an agent is resolved between heartbeats, it then becomes possible to communicate with an agent even if its status appears as Inactive or Abnormal.
-
Short-Interval Heartbeats (below 60 minutes): Short intervals between heartbeats present a more up-to-date picture of your network status at the Trend Micro Apex Central server. However, short-interval heartbeats increase the amount of network bandwidth used.
Note
Before adjusting the interval to a number below 15 minutes, study your existing network traffic to understand the impact of increased use of network bandwidth.