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The following table outlines Security Agent requirements and recommended settings.
Important
Important
Resource spikes may occur if a large number of applications are running simultaneously on an endpoint. If the target endpoint is already running low on memory or disk space, Trend Micro recommends upgrading the necessary hardware components prior to Apex One Security Agent installation or upgrade.
Trend Micro recommends allocating the minimum system requirements listed as dedicated resources for the Security Agent program to ensure adequate performance during extensive scanning operations.
Item
Description
HTTPS support
HTTPS communication between the Trend Micro Apex One server and the Security Agent is required.
Important
Important
You cannot upgrade to the Trend Micro Apex One Service Pack 1 Patch 4 server if you do not select to allow HTTPS communication during the upgrade procedure.
Server-Agent communication
Trend Micro recommends enabling AES-256 encryption for communication between the Trend Micro Apex One server and Security Agents on the Global Agent Settings screen after installation completes.
Operating system support
Trend Micro Apex One only supports endpoints running specific Windows operating systems.
For a complete list of Trend Micro Apex One server and Security Agent requirements, see the System Requirements documents.
During an upgrade installation, the Setup program verifies that all endpoints that report to the server run a supported operating system. If the Setup program detects an unsupported operating system, the upgrade cannot continue.
Before upgrading to the Trend Micro Apex One server, move all agents installed on unsupported operating systems to an older OfficeScan server or uninstall the agent program.