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Note
Note
Restart the agent endpoints after the upgrade.
  • Automatic Upgrade
    Online agents start to upgrade when any of the following events occur:
    • The Trend Micro Apex One server downloads a new component and notifies agents to update.
    • The agent reloads.
    • The agent restarts and then connects to the Trend Micro Apex One server.
    • Schedule update runs on the agent endpoint (only for agents with scheduled update privileges).
  • Manual Upgrade
    If none of the above events have occurred, perform any of the following tasks to upgrade agents immediately:
    • Create and deploy an EXE or MSI Security Agent package.
      Note
      Note
      See the Administrator's Guide for instructions on creating the agent package.
    • Instruct users to run Update Now on the agent endpoint.
    • Right-click AutoPcc.exe, and select Run as administrator.
    • Initiate manual agent update.
    To initiate manual update:
    1. Navigate to Updates → Agents → Manual Update.
    2. Select the Manually select agents option and click Select.
    3. In the agent tree that opens, choose the agents to upgrade.
    4. Click Initiate Component Update on top of the agent tree.
Keywords: manual agent upgrade,automatic agent upgrade,agents