Part 1: Perform a fresh installation of the Apex One server and then configure update settings

Procedure

1. Perform a fresh installation of the Trend Micro Apex One Service Pack 1 Patch 4 server.
   For details, see The Setup Program.
2. Log on to the web console.
3. Go to Updates → Agents → Automatic Update, and ensure that the following options are enabled:
   • Initiate component update on agents immediately after the Apex One server downloads a new component
   • Let agents initiate component update after restarting and connecting to the Apex One server (Independent agents excluded)
4. Go to Agents → Agent Management.
5. On the agent tree, click the root domain icon () to select all agents.
6. Click Settings → Privileges and Other Settings and go to the Other Settings tab.
7. In the Security Agents only update the following components drop-down, select All components (including hotfixes and the agent program).
8. Click Apply to All Agents.
9. Record the following Trend Micro Apex One Service Pack 1 Patch 4 server information. Specify this information on the previous Apex One server when moving agents:
   • Endpoint name or IP address
   • Server listening port
     To view the server listening port navigate to Administration → Settings → Agent Connection. The port number displays on the screen.