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Procedure

  1. On the web console of the previous server, go to Updates → Summary.
  2. Click Cancel Notification. This function clears the server notification queue, which will prevent problems moving clients/agents to the Trend Micro Apex One server.
    WARNING
    WARNING
    Perform the succeeding steps immediately. If the server notification queue gets updated before you move clients/agents, clients/agents might not move successfully.
  3. Go to Agents → Agent Management.
  4. On the agent tree, select the agents that you want to upgrade. Select only online agents because offline and roaming agents cannot be moved.
  5. Move agents as follows:
    1. Click Manage Agent Tree → Move Agent.
    2. Specify the Trend Micro Apex One server computer name/IP address and server listening port under Move selected agent(s) online to another Apex One server.
  6. Click Move.