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Tips for managing offline and independent (formerly roaming) agents:
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Disable independent (formerly roaming) mode on agents in order to upgrade them.
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For offline agents, instruct users to connect to the network so that the agents can become online. For agents that are offline for an extended period of time, instruct users to uninstall the agent from the endpoint and then use a suitable agent installation method (such as agent packager) discussed in the Administrator's Guide to install the Security Agent.
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NoteRestart the agent endpoints to finish upgrading the agents.
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