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Restore an email message, file , or Salesforce text
content/URL
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Select the check box of one or several items on the left
side of each row, and then click
Restore. The email messages,
files, or text contents/URLs are allowed to pass to the
user.
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Download an email message or file in Microsoft 365
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Select the check box of an item on the left side
of the row, and then click
Download.
A confirmation screen appears.
 |
Note
A maximum of 10 email messages or files can be
downloaded at a time.
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Click OK. The email
message or file is downloaded through the web
browser, with a file name in the following format
to better distinguish multiple downloads:
<timestamp>_<email subject or file
name>_<affected user's name>. If multiple items are selected, the information
of the item with the latest timestamp will be used
as the downloaded file name.
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Note
For some quarantined items that Cloud App Security thinks to
have contained malicious content, you can
optionally select the Use a password to
protect the downloaded file check box,
type a password and confirm it in the
Password and
Confirm password text boxes
for security reasons.
If multiple items are selected, you will be
asked to set a password before downloading when
there is at least one item considered as
malicious.
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Download a file in Box, Dropbox, or Google Drive
|
-
Select the check box of an item on the left side
of the row, and then click
Download.
A confirmation screen appears.
-
Click OK. You will be
redirected to the corresponding service
console.
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Note
Make sure you have already logged on with your
administrator credentials of the service, and then
click Download on the
console to download the file(s).
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Download an email message in Gmail
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-
Select the check box of an item on the left side
of the row, and then click
Download.
A confirmation screen appears.
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Note
One Gmail message can be downloaded at a
time.
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-
Click OK.
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Download text content or a file in Salesforce
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Download is not applicable.
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Delete an email message or file
|
Select the check box of one or several items on the left
side of each row, and then click
Delete. The email messages or
files are purged from the Quarantine. They cannot be
restored.
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Delete Salesforce text, URL, or file
|
-
Text/URL: Select the check box of one or several
items on the left side of each row, and then click
Delete. The text
contents/URLs are purged from the Quarantine. They
cannot be restored.
-
File: Select the check box of one or several
items on the left side of each row, and then click
Delete. The files are
purged from the Quarantine. They cannot be
restored.
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Delete all email messages older than a specific number of
days
|
Specify the number of days to keep quarantined items
within that period. Any quarantined messages or files
older than the specified period automatically purge.
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Sort email messages or files
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Sort the quarantined email messages or files in ascending
or descending order in either of the following ways:
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Click the title area of either column as
necessary.
-
Click the down arrow at the right of the title
area of either column, and then click
Sort Ascending or
Sort Descending as
necessary.
To cancel the current sorting, click the title area of
another column to re-sort the items, or click the down
arrow at the right of the title area and then click
Remove Sort.
To hide a column, click the down arrow at the right of
its title area, and then click Hide
Column.
To unhide a hidden column, click the title area of
another column.
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