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If the first run of the preboot is unable to load immediately after installation, Full Disk Encryption performs the following:

  • Restores the normal boot process, and boots into Windows

  • Prevents encryption from starting

  • Displays the following message:

This may be due to the following issues:

Issue

Description

Solution

Incomplete installation

The installer was not able to complete installation.

Uninstall Full Disk Encryption, reboot and try running the installer again.

Unexpected shutdown

Usually does not cause an issue. However, it is possible that the installer was not able to complete installation.

Restart the endpoint first. If the error persists, uninstall Full Disk Encryption, reboot and try running the installer again

Incompatible hardware

Unable to complete preboot loading due to incompatible hardware or firmware.

Uninstall Full Disk Encryption, and then do one of the following:

  • Remove all incompatible hardware

  • Update all incompatible firmware

    Note:

    To determine if a specific hardware or firmware is incompatible with the Full Disk Encryption installation, contact Trend Micro support for more details.

  • Re-install Full Disk Encryption again.

If the issue persists, contact Trend Micro support for assistance.

Parent topic: Recovery