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Trend Micro recommends that the executive sponsor of the data protection project send a message to the end users communicating the importance of the project to the company and the benefits to the users. The following is a high-level communication strategy to promote adoption of Endpoint Encryption and ease the transition into your enterprise's new security practices.
Time
Communication Tasks
One month before rollout
  • Have the executive sponsor outline why new encryption is being introduced and how complying with the new processes benefits the end user as well as the company.
  • Provide a roll-out schedule to the users, including what to expect from the new product and how the users can get technical support.
One week before rollout
  • Reiterate what changes are coming and what to expect on the day new authentication procedures are required on their endpoints.
  • Include screen captures and detailed instructions on user name or password conventions, and other internal support services.
One day before rollout
  • Reinforce the timing of the roll-out schedule and what to expect.
  • Distribute cheat-sheets, installation information, and any on-site contacts who will be available to assist users the next day.
The day of rollout
  • Announce system maintenance start and expected length of down time, if any.
After rollout
  • Reiterate contact information for help desk personnel who can assist users.
  • Provide tools for troubleshooting assistance.