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Initiating a lock command to the Endpoint Encryption device prevents Endpoint Encryption user access until after performing a successful Remote Help authentication. Locking a device reboots the endpoint and forces it into a state that requires Remote Help. The lock command is issued when the Endpoint Encryption agent communicates with PolicyServer.

Procedure

  1. Open Enterprise Devices or expand a group and open Devices.
    All devices in the Enterprise or group appear in the right pane.
  2. In the right pane, right-click the Endpoint Encryption device and select Lock Device.
  3. At the warning message, click Yes.
  4. At the confirmation message, click OK.
Keywords: locking,Remote Help