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When a user forgets the password or misplaces an endpoint, the user can reset the password using methods defined by policies. The following password reset methods are available:
  • Microsoft Windows Active Directory
  • Control Manager
  • PolicyServer MMC
  • Remote Help
  • Self Help
All of these options involve setting the policy at the Enterprise or at the group/policy level, if necessary. Use the Support Information policy to provide support-related information to users about password resets.
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