A Maintenance Agreement is a contract between your organization and Trend Micro, regarding your right to receive technical
support and product updates in consideration for the payment of applicable fees. When
you
purchase a Trend Micro product, the License
Agreement you receive with the product describes the terms of the Maintenance Agreement
for that
product.
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NoteThe Maintenance Agreement has an expiration date; your License Agreement does not.
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A license to the Trend Micro software
usually includes the right to product updates, pattern file updates, and basic technical
support
(“Maintenance”) for one (1) year from the date of purchase only. After the first year,
Maintenance must be renewed on an annual basis at Trend Micro’s then-current Maintenance fees.
Typically, ninety (90) days before the Maintenance Agreement expires, you will start
to receive
email notifications, alerting you of the pending discontinuation.
When your Maintenance Agreement expires, you are entitled to a grace period of 30
days during which time PortalProtect is fully
functional. After the grace period ends you will not be able to receive updated components
or
support from Trend Micro.