Installation of the plug-in program’s agent on the endpoint may fail or the agent may not display in the Security Agent console for the following reasons:
- Plug-in Manager (CNTAosMgr.exe) on the endpoint is not running. In the Security Agent endpoint, open Windows Task Manager and run the CNTAosMgr.exe process.
- The installation package for the plug-in agent was not downloaded to the Security Agent
endpoint folder located
in <Agent installation
folder>\AU_Data\AU_Temp\{xxx}AU_Down\Product. Check
Tmudump.txt located in
\AU_Data\AU_Log\ for the download failure
reasons.
Note:
If an agent successfully installs, agent information is available in <Agent installation folder>\AOSSvcInfo.xml.
- The agent installation was unsuccessful or requires further action. You can check the installation status from the plug-in program’s management console and perform actions such as restarting the Security Agent endpoint after installation or installing required operating system patches before installation.
Parent topic: Troubleshooting Plug-in Manager