Agent Connection Status | Trend Micro Service Central

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The Security Agent connection status depends on the way in which the Apex One server communicates with the Security Agent. The following table outlines the different connection statuses available for the Security Agent.

Table 1. Office Agent Connection Status
Status	Description
Online	The Security Agent can connect to the Apex One server for bidirectional communication of the following: Policy settings Updates Scan commands Suspicious Object list synchronization Sample submission Log submission
Offline	The Security Agent has no functional connection with the Apex One server or an Edge Relay server.
Independent	The Security Agent can connect to the server but communication is limited. While in Independent mode: The Security Agent does not accept policy settings from the server The Security Agent does not initiate scan commands from the server The Security Agent does not send logs to the server You can configure Independent agents with privileges to allow or block component updates if a functional connection to the Apex One server is available. End users can manually initiate scans and updates on agents in Independent mode.
Off-premises	The Security Agent is outside of the corporate network and cannot connect to the Apex One server directly. The Security Agent can, however, connect to an Edge Relay server for the following: Suspicious Object list synchronization Sample submission Log submission Note: The Connection Status for an off-premises agent displays as "Offline" in the agent tree because the Apex One server has no direct connection with the Security Agent.