Spyware/Grayware Scan Results | Trend Micro Service Central

Views:

The following scan results display in the spyware/grayware logs:

Table 1. First Level Spyware/Grayware Scan Results
Result	Description
Successful, No Action Required	This is the first level result if the scan action was successful. The second level result can be any of the following: Cleaned Access denied
Further Action Required	This is the first level result if the scan action was unsuccessful. The second level results will have at least one of the following messages: Passed Unable to delete spyware/grayware in protected system files Spyware/Grayware scan stopped manually. Please perform a complete scan Spyware/Grayware cleaned, restart required. Please restart the computer Spyware/Grayware cannot be cleaned Spyware/Grayware scan result unidentified. Please contact Trend Micro technical support

Table 2. Second Level Spyware/Grayware Scan Results
Result	Description	Solution
Cleaned	Apex One terminated processes or deleted registries, files, cookies and shortcuts.	N/A
Access denied	Apex One denied access (copy, open) to the detected spyware/grayware components.	N/A
Passed	Apex One did not perform any action but logged the spyware/grayware detection for assessment.	Add spyware/grayware that you consider safe to the spyware/grayware approved list.
Unable to delete spyware/grayware in protected system files	This message displays if the Spyware Scan Engine attempts to delete any single folder and the following criteria are met: Items to clean exceed 250MB. The operating system uses the files in the folder. The folder may also be necessary for normal system operation. The folder is a root directory (such as C: or F:)	Contact your support provider for assistance.
Spyware/Grayware scan stopped manually. Please perform a complete scan	A user stopped scanning before it was completed.	Run a Manual Scan and wait for the scan to finish.
Spyware/Grayware cleaned, restart required. Please restart the computer	Apex One deleted spyware/grayware components but the endpoint needs to restart to complete the task.	Restart the endpoint immediately.
Spyware/Grayware cannot be cleaned	Spyware/Grayware was detected on a CD-ROM or network drive. Apex One cannot delete spyware/grayware detected on these locations.	Manually remove the infected file.
Spyware/Grayware scan result unidentified. Please contact Trend Micro technical support	A new version of the Spyware Scan Engine provides a new scan result that Apex One has not been configured to handle.	Contact your support provider for help in determining the new scan result.