| Location | Main Dashboard > Select {Account} > Settings > Communication settings > Update communication settings |
Conformity offers integration with multiple 3rd party communication tools and major
ticketing systems. Each of them can be customized to create multiple channels with
varying triggers and notification settings to help fit into your organization’s own
workflow, e.g. alerts to employees responsible for the maintenance of servers.
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Update communication settings
- Click Configure against the communication channel you want to update
Note: We currently do not support communication channel set up using API for Jira, Zendesk, and ServiceNow ITSM.
FAQ
**Is Conformity using API endpoints to integrate with JIRA, ServiceNow, and Zendesk?
Can you list down the IP addresses that can be allow-listed?**Yes, Conformity uses
the following API endpoints to interact with Jira, ServiceNow ITSM, and Zendesk. You
may need to allow-list these IP addresses if your ticketing system is protected by
a firewall or limits access based on IP addresses. (see list here)
What happens if I only have automatic notifications turned on for ticketing communication
channels (JIRA, ServiceNow, and Zendesk)?
Conformity will automatically create tickets for failed checks.
- If the failed check has previously been resolved, Conformity will create a new ticket.
- If there is an unresolved ticket for the same failed check then no new tickets will be created.
What happens if I only have manual notifications turned on for ticketing communication
channels (JIRA, ServiceNow, and Zendesk)?
Conformity will not automatically create tickets for failed checks, they will need
to be created manually (using create ticket button for the check).
- The manual create button will be enabled to create a new ticket if the previous ticket relating to the same failed check has been resolved.
- The open ticket button will be enabled if there is a previous ticket which has not been resolved.
What happens if both manual and automatic notifications are turned off for ticketing
communication channels (JIRA, ServiceNow, and Zendesk)?
Conformity will not change the statuses of any tickets.
When will my tickets be automatically resolved for ticketing communication channels
(JIRA, ServiceNow, and Zendesk)?
Conformity will resolve tickets where you have either automatic or manual notifications enabled.