June 07, 2023, Conformity—Incident Update: Trend Cloud One Conformity Recorded Reduced
Usage for Customers with Metered Consumption Billing
An incident affecting Conformity consumption billing reduced the expected billing
charges for some accounts with S3, IAM, EC2, and Azure Monitor resources.
This led to incorrectly excluding resource counts during the incident. As a result,
account consumption tiers may have been temporarily changed to a lower tier.
Affected Regions
All
Impact
Intermittent reduction in usage charges between 21 August 2021 to 7 June 2023 for
some customers using consumption billing.
Resolution
We’re working on deploying a fix for the bug that caused the drop in usage. As a result,
you may see an increase in your Conformity consumption and, consequently, your charges
once we deploy the bug fix. Watch out for the bug fix update on our What’s New page.