Typically, upgrades and routine maintenance tasks are performed without any service
impact.
Periodically, a maintenance window affecting the service is required. This window
allows Trend Micro to perform specific planned maintenance tasks. Trend Micro provides
at least 7 days notice prior to any scheduled maintenance.
To be notified of scheduled maintenance, subscribe to the Trend Cloud One maintenance
RSS feed
.
.If you have any questions, contact Trend Micro support.
Scheduled general maintenance
There is no general maintenance currently scheduled.
Maintenance dates
Trend Cloud One - Endpoint & Workload Security undergoes regular monthly system maintenance
on scheduled dates. Maintenance typically lasts 7 hours for each data center region. If
maintenance takes less time to complete, you are notified. Only maintenance windows
involving downtime receive advance notification. Maintenance time range for data
center regions is provided on the Trend Cloud One login page and RSS feed at least
7
days before each maintenance window. The Trend Cloud One
Service Status contains the up-to-date information during these
maintenance periods.
 |
NoteMaintenance dates are subject to change.
|
|
Date
|
Region
|
|
Jan 18, 2025
|
All regions
|
|
Feb 22, 2025
|
All regions
|
|
Mar 22, 2025
|
All regions
|
|
Apr 19, 2025
|
All regions
|
|
May 24, 2025
|
All regions
|
|
Jun 28, 2025
|
All regions
|
|
Jul 26, 2025
|
All regions
|
|
Aug 30, 2025
|
All regions
|
|
Sep 27, 2025
|
All regions
|
|
Oct 25, 2025
|
All regions
|
|
Nov 22, 2025
|
All regions
|
|
Dec 13, 2025
|
All regions
|
Impact on new and existing customers
During system maintenance, expect the following:
-
If you are a new customer, you will not be able to register a Trend Cloud One - Endpoint & Workload Security account.
-
If you are an existing customer, you will not be able to log in to your account using the Trend Cloud One - Endpoint & Workload Security console. In addition, the following functionality will not be available:
-
Trend Cloud One - Endpoint & Workload Security agent connections.
-
Administration and API access to the Trend Cloud One - Endpoint & Workload Security console.
-
Event forwarding, such as SNS and syslog.
-
Global relay service.
-
- You might see error messages like Offline or Internal software error.
System maintenance does not affect protection provided by Trend Cloud One - Endpoint
& Workload Security agents activated before the start of the maintenance period.