Trend Micro Email
Security provides Email Continuity against email loss in
the event of a mail server outage. If your server becomes unavailable due to a crash
or network
connectivity problem, Trend Micro Email
Security automatically transfers
inbound traffic to a backup server until your server is back online.
On the End User Console, a continuity mailbox is available instantly and automatically,
enabling you to have continued email access during an outage without requiring any
action from
IT. The continuity mailbox allows you to perform the following tasks:
-
Composing and sending messages
-
Viewing inbox messages
-
Replying to, forwarding and downloading messages
-
Checking sent messages
When using the continuity mailbox, pay attention to the following:
-
To compose a message or view a message's details, be aware that only plain text is supported. To avoid losing information such as pictures and links during parsing, it is recommended you download messages to your local system.
-
If you find "Compose" and "Sent Items" are grayed out in the continuity mailbox, contact your administrator to enable email sending in Email Continuity settings.