You can create
and modify email template content to ensure partners and customers stay notified of
specific events.
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ImportantTo authorize Licensing Management Platform to send email messages using your company domain, you
can add the following Sender Policy Framework (SPF) record to your domain name
server.
v=spf1 include:plsprod.trendmicro.com -all |
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NoteYou cannot configure multiple templates for the same event. Licensing Management Platform provides unique
templates for events that differ depending on Activation Code requirements.
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The following table outlines the email templates provided by Licensing Management Platform.
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Event Types
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Use
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Account Created
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Indicates the creation of a new customer account
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Reset Password
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Sends a password reset link to a customer
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License Added
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Indicates that a partner assigned a service plan to a
customer
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License Modified
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Indicates that a partner modified an existing service
plan
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License Discontinued
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Indicates the discontinuation of a product or service
license
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Registration Required
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Indicates that a product or service requires
registration
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Registration Confirmation
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Confirms the acceptance of a new service plan for a
customer
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