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Creating an integrator login allows Trend Micro Remote Manager to send information to ConnectWise Manage.
Note
Note
This procedure displays screens from ConnectWise Manage 2015.1. Depending on the version of ConnectWise Manage you are using, the screens may vary.

Procedure

  1. From the ConnectWise Manage console, go to System → Setup Tables.
    The Setup Tables screen appears.
  2. Type integrator login in the Table field and click Search.
    The Integrator Login setup table appears.
  3. Click the Integrator Login setup table name.
    The Integrator Login List screen appears.
  4. Click New Item (new-item.png) to create a new integrator login.
    The Integrator Login screen appears.
    connectwise-inrgrtr-.png
  5. Provide the Username and Password that you will use for the integrator login.
  6. In the Access Level drop-down, select All records.
  7. Enable the following available APIs:
    • Service Ticket API
      Note
      Note
      Optionally select preconfigured service boards from the Service Board drop-down list
    • Managed Services API
    • Company API
    • System API
    • Configuration API
  8. Click Save.
    Trend Micro Remote Manager can now send information to ConnectWise Manage.
  9. Follow the steps below to continue configuring Trend Micro Remote Manager integration with ConnectWise Manage 2014.5 and earlier versions:
    1. For Hosted Email Security customers, Integrating Hosted Email Security with ConnectWise Manage
    2. Adding Trend Micro products to ConnectWise Manage