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Before you can start creating ticket profiles in Trend Micro Remote Manager, you must first integrate ConnectWise Manage customers with Trend Micro Remote Manager.
For more information, see Integrating ConnectWise Manage and Remote Manager customers.
After integrating the two products and associating customer accounts, you can configure Trend Micro Remote Manager to send event notifications to specific boards in ConnectWise Manage using ticket profiles.

Procedure

  1. Go to Administration.
  2. Click Configure third-party integration.
    The Configure third-party integration screen appears.
  3. In the ConnectWise Manage section, locate Ticket Profiles.
  4. Click Add Profile.
    The Ticket Profile screen appears.
    Note
    Note
    Trend Micro Remote Manager connects to ConnectWise Manage to obtain service board information specific to our environment.
  5. Specify a unique Profile name for the ticket profile.
  6. (Optional) Specify a Description of the profile.
  7. Select from the available ConnectWise Manage service board options:
    • Service board (required)
    • Type
    • Subtype
    • Item
    • Priority
  8. Click Save.
Note
Note
You can configure Trend Micro Remote Manager to send event notifications using the configured ticket profile for specific customers or to all ConnectWise Manage customers configured to receive notifications.
For more information, see:
Monitoring customer notifications
Configuring global notification settings