ConnectWise Manage is a professional services automation (PSA) and remote
monitoring and management (RMM) solution that provides Managed Service Providers and
Resellers
real-time dashboards and reporting, incident management, service asset and configuration
management, and automated billing services.
Remote Manager can send
event information to ConnectWise Manage in the form of email messages that are transformed
into ConnectWise Manage tickets. For this to occur, you must add notification recipients
to
the Remote Manager web console and
several fields to the ConnectWise Manage ticketing system.
To successfully integrate Remote Manager, begin receiving notifications, and generate account tickets in
ConnectWise Manage, ensure that you complete the required integration steps.