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Procedure

  1. Open the Kaseya VSA web console, and go to Trend Micro → Worry-Free Services → Endpoints.
    The following screen appears:
    kaseya-endpoints.png
  2. Filter endpoints using the drop-down list:
    • All Security Agents
    • Online
    • Offline
    • Outdated agents
    • Unloaded agents
  3. Select the check boxes next to the endpoints you want to unload and click Unload Agent. In the drop-down list that appears, select the duration of time for which the selected Security Agents should be unloaded.
  4. On the Unload Security Agent dialog that appears, specify the unload password configured on the Worry-Free Business Security Services console.
    Tip
    Tip
    • If you do not have a password configured, leave the field blank.
    • To ensure that all selected Security Agents can accept the specified password, only select endpoints that use the same password (for example, from the same customer).
  5. Click Unload.
    A confirmation appears indicating that sending of the unload command to Security Agents was successful.