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Learn how to manually sync and remove endpoints from your Protection Managers after uninstalling the Trend Vision One agent.

If you used the uninstall tool to remove the Trend Vision One agent from your endpoint, some agents automatically sync with the Endpoint Inventory app to remove the endpoint from the inventory. The process might take some time to complete.
However, some endpoints might require you to manually sync your Product Managers or enable automatic cleanup settings. You might also need to manually sync the endpoint list in Zero Trust Secure Access.

Procedure

  1. For sensor only endpoints, enable automatic removal of inactive endpoints.
    1. On the Trend Vision One console, go to Endpoint Security → Endpoint Inventory.
    2. Click the settings icon (gear_icon=fc9a51ad-35af-4fe3-92c6-5e41b2dfc5d9.png) and go to Global Settings.
    3. On the Sensor Settings tab, select Automatically remove inactive Endpoint Sensor endpoints.
    4. Click Save.
  2. For Standard Endpoint Protection Windows endpoints, enable inactive agent removal.
    1. On the Trend Vision One console, go to Endpoint Security → Standard Endpoint Protection → Directories → Product Servers.
    2. Click the link to open the Windows Endpoint Group Manager (Server) console.
    3. Go to Administration → Inactive Agents.
    4. Select Enable automatic removal of inactive agents.
    5. Click Save.
  3. For Standard Endpoint Protection macOS endpoints, manually remove the agent.
    1. On the Trend Vision One console, go to Endpoint Security → Standard Endpoint Protection → Directories → Product Servers.
    2. Click the link to open the macOS Endpoint Group Manager (Server) console.
    3. Go to Agents → Agent Management.
    4. Select the agent to remove.
    5. Click Manage Agent Tree and then click Remove Agent.
  4. For Server & Workload Protection, manually delete the agent or enable inactive agent cleanup.
    1. On the Trend Vision One console, go to Endpoint Security → Server & Workload Protection and select the instance.
    2. To delete the endpoint, go to Computers.
    3. Select the uninstalled endpoint and click Delete....
    4. To set up inactive agent cleanup, go to Administration → System Settings → Agents.
    5. Under the Inactive Agent Cleanup section, select Delete Agents that have been inactive for: and specify the duration.
  5. For Zero Trust Secure Access, manually refresh the endpoint list on the Secure Access Module screen.
    1. On the Trend Vision One console, go to Zero Trust Secure Access → Secure Access Configuration → Secure Access Module → Endpoints.
    2. Click the refresh icon (refresh=5bd75452-c2fb-43ed-90e6-7b552fdc5dd2.png) to update the endpoint list.