Cloud Posture offers integration with
multiple 3rd party communication tools and major ticketing systems. Each of them can
be customized to create multiple channels with varying triggers and notification
settings to help fit into your organization’s own workflow, e.g. alerts to employees
responsible for the maintenance of servers.
Update communication settings
- Click Configure against the communication channel you want to update
Note: We currently do not support
communication channel set up using API
for Jira, Zendesk, and ServiceNow
ITSM.
FAQ
Is the system using API
endpoints to integrate with JIRA, ServiceNow, and Zendesk? Can you list down
the IP addresses that can be allow-listed? Yes, Cloud Posture uses the following API
endpoints to interact with Jira, ServiceNow ITSM, and Zendesk. You may need to
allow-list these IP addresses if your ticketing system is protected by a firewall
or
limits access based on IP addresses:us-west-2(Oregon)
34.210.51.12034.211.72.71 ap-southeast-2
(Sydney)52.65.53.11454.153.192.180eu-west-1
(Ireland)34.251.80.17652.214.29.244ca-central-1
(Canada)15.222.199.2143.96.40.99ap-southeast-1
(Singapore)54.255.49.22318.139.50.58eu-central-1, CloudOne Germany
(de-1) (Germany)3.68.155.8635.157.123.83ap-northeast-1, CloudOne
Japan (jp-1) (Japan)35.72.45.8954.95.48.132
What happens if I
only have automatic notifications turned on for ticketing communication channels
(JIRA, ServiceNow, and Zendesk)?
We will automatically create tickets
for the failed checks.
- If the failed check has previously been resolved, we will create a new ticket.
- If there is an unresolved ticket for the same failed check then no new tickets will be created.
What happens if I only have manual notifications turned on for ticketing
communication channels (JIRA, ServiceNow, and Zendesk)?
We will not
automatically create tickets for failed checks, they will need to be created manually
(using create ticket button for the check).
- The manual create button will be enabled to create a new ticket if the previous ticket relating to the same failed check has been resolved.
- The open ticket button will be enabled if there is a previous ticket which has not been resolved.
We will
resolve the tickets where you have either autommatic or manual notifications
enabled.