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Sync case data between TrendAI Vision One™ Case Management and Jira Cloud.

Before you begin

Ensure you configured the Jira Cloud integration.
Case tasks sync bidirectionally with the corresponding task tickets in the third-party integration.

Procedure

  1. In TrendAI Vision One™, go to Workflow and Automation → Third-Party Integrations.
  2. Under Vendor, select Atlassian then click TrendAI Vision One™ Connector for Jira Cloud.
  3. Click Create Profile.
  4. Select the Case type.
  5. Name the case and provide a Profile description.
  6. Provide Authentication information:
    • Host
    • User name (Issue reporter)
    • API token
  7. Click Validate Connection to verify the connection to Jira.
  8. Configure Jira settings:
    1. Select the Project.
    2. Select one or more Issue types.
    3. Select the Assignee, if known.
    4. Enter the Reference user, if appropriate.
  9. Select required Custom fields.
    For descriptions of fields in Jira, see the Jira Cloud documentation.
    Note
    Note
    Some fields are date-only, like Due Date in Jira, and do not include the time. Date-only fields sync as 00:00 UTC for the time. To preserve the exact time, map a datetime field.
  10. Select Optional fields, if appropriate.
  11. Click Save.
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