Problem: You get the A license expiration error message appears when you log on with
a
valid Customer Licensing Portal (CLP) account.
The possible reason is as follows:
You have created a CLP account with a Cloud Email and Collaboration
Protection trial
license. This message appears when you try to log on to the management console but
the trial
license expires.
Perform either of the following:
-
Provide your Cloud Email and Collaboration Protection trial license for Trend Micro to create a full license and attach your CLP account to the full license.
-
Submit a support ticket to Trend Micro to
-
Unbind the CLP account and the tenant account used for granting access to Office 365 services in Cloud Email and Collaboration Protection.
-
Create a new CLP account with a valid license to do access grant again.
-