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Send Trend Vision One notifications about Service Gateway critical service status or performance alerts by configuring email, webhook, and mobile app account lists.

Procedure

  1. In the Trend Vision One console, go to Administration → Notifications.
  2. Click Service Gateway critical service status or performance to open its settings panel.
  3. Enable the alert toggle in the panel.
  4. Configure which service status alerts or performance alerts trigger a notification.
    Alert
    Description
    Setting
    Service Gateway critical service status
    The alert sends notifications when there is a critical change in the service status of a Service Gateway appliance.
    Note
    Note
    Monitored service statuses include connection status, storage availability, and configuration status.
    Enable the Service Gateway critical service status toggle.
    CPU usage threshold reached
    The alert sends notifications when the CPU usage of a Service Gateway appliance reaches the specified threshold in percentage.
    1. Enable the CPU usage threshold reachedtoggle.
    2. Type a number ranging from 1 to 100. The default value is 80.
    Memory usage threshold reached
    The alert sends notifications when the memory usage of a Service Gateway appliance reaches the specified threshold in percentage.
    1. Enable the Memory usage threshold reached toggle.
    2. Type a number ranging from 1 to 100. The default value is 80.
    Remaining storage threshold reached
    The alert sends notifications when the remaining storage of a Service Gateway appliance reaches the specified threshold in GB.
    1. Enable the Remaining storage threshold reached toggle.
    2. Type a number. The default value is 20.
    Active connection count changed
    The alert sends notifications when the number of active connections changes, based on the Percentage change threshold and your specified exceptions.
    • Percentage change threshold
      This setting specifies the minimum percentage change in the number of active connections that trigger a notification.
      If set to 20%, and the initial number of active connections is 100, notifications will be sent only if the active connections increase to 120 or more, or decrease to 80 or fewer.
    • Ignore change in active connection count of less than
      This setting specifies the maximum number of active connection changes that suppress notifications.
      If set to 100, notifications will be suppressed unless the number of active connections changes by 100 or more, either increasing or decreasing.
    • Ignore change within X minutes of Service Gateway appliance startup
      This setting suppresses notifications for changes in the number of active connections that occur within a specified number of minutes after the Service Gateway appliance starts up.
      If set to 10 minutes, any changes in active connections within the first 10 minutes after startup will not trigger notifications.
    1. Enable the Active connection count changed toggle.
    2. Type a number ranging from 1 to 100 for Percentage change threshold. The default value is 20.
    3. Type a number for Ignore change in active connection count of less than. The default value is 100.
    4. Type a number ranging from 1 to 30 for Ignore change within X minutes of Service Gateway appliance startup. The default value is 10.
  5. To send notifications to users by email, on the Email tab configure the Recipients list.
    1. Specify email addresses or select from the list of Trend Vision One accounts.
      Note
      Note
      Recently created Trend Vision One accounts may not immediately appear on the list.
    2. Click Send Test Message to send a test notification. To send the test message only to emails you are adding to the recipient list, select Send only to newly added recipients. To send the test message to all recipients, select Send to all recipients.
      Note
      Note
      You must wait a few minutes between sending test messages.
  6. To send notifications to webhook channels, on the Webhook tab configure the Webhooks list.
    1. Select webhooks from the managed Webhook List.
      Note
      Note
      If your webhook is not listed, create a new webhook connection by managing webhooks in the Webhook List.
  7. To send notifications to users by the Trend Vision One mobile app, on the Mobile tab configure the Accounts list.
    1. Specify the Trend Vision One accounts you want to send notifications to using the mobile app.
      Note
      Note
      Recently created Trend Vision One accounts may not immediately appear on the list.
    2. Click Send Mobile App Installation Link to send users an installation link for the mobile app. To send the installation link only to the accounts you are adding to the Accounts list, select Send only to newly added accounts. To send the installation link to all accounts, select Send to all accounts.
  8. Click Save.