Configuring notifications for new Workbench alert

Procedure

1. In the Trend Vision One console, go to Administration → Notifications.
2. Click New Workbench alert to edit the notification settings.
3. Configure the recipients for the notification.

   Note Recently created Trend Vision One account might not immediately appear as an available recipient. To configure a recipient group, click Settings → Recipient group list in the main Notifications list view.

   1. To send notifications by email, click the Email tab and specify email addresses, Trend Vision one accounts, or email groups to receive the notification.
      To send a test email, click Send Test Message. You can specify whether to Send only to newly added recipients or Send to all recipients.
   2. To send notifications by webhook, click the Webhook tab and specify which webhooks or webhook groups to receive the notification.
      If your webhook is not listed, create a new webhook connection by managing webhooks in the Webhook List.
   3. To send notifications to users by the Trend Vision One mobile app, click the Mobile tab and specify the Trend Vision One user accounts or mobile groups to receive the notification.
      To send an installation link for the mobile app, click Send Mobile App Installation Link. You can specify whether to Send only to newly added accounts or Send to all accounts.

   Note The following steps apply to each notification type. Repeat the steps as needed to configure your email, webhook, and mobile notification settings.

4. If you want to notify groups of recipients of specific alerts based on severity, enable Notify recipients based on alert severity and configure the settings.

   Note You must have at least one recipient for the notification method before you can select a recipient group. Recipients not assigned to a group added to the Notify recipients based on alert severity list receive all notifications.

   1. To add a group, click Add Group.
   2. Select a group.
   3. Select the alert severity for the group.
      Recipients only receive alerts for the selected alert severity. If you only select Low, the group does not receive higher severity alerts. You can select the following severity levels:

      • Critical
      • High
      • Medium
      • Low
5. To send notifications that include detailed scope information, enable Expanded impact scope details.

   Important Expanded details might contain sensitive information about your environment. Add only trusted recipients or webhook channels with appropriate permissions to the recipient list.

6. To send notifications that include highlighted objects associated with the alert, enable Include highlighted objects. The notification only displays the first 10 highlighted objects, ordered by alert severity.

   Important Highlighted objects might contain sensitive information about your environment. Add only trusted recipients or webhook channels with appropriate permissions to the recipient list.

7. To prevent a large volume of low severity alert notifications, enable Aggregate low severity alert notifications hourly.
   For low severity alerts, notifications are aggregated hourly due to their high volume. For alerts of higher severity, an individual notification is sent for each alert as it is triggered.
8. Click Save.