Agents in different VPCs might experience problems when trying to communicate with
Server & Workload Protection. This could be because the network maximum transmission unit (MTU) supported by Amazon Web Services is 1500 and agent communication traffic can exceed
this, which results in fragmented and dropped packets.
You can prevent this MTU-related communication issue from happening by adding a new
firewall rule
to all firewall policies. The key settings for this new firewall rule are shown in
the
image below.