Track and manage all the response action requests submitted by the Managed Services operations team.
Managed Services sends response action requests for your
manual approval if you disable auto approval. You can choose either of the following
ways to deal
with the response action requests:
-
Approve or reject a request directly in the email notification without accessing the Trend Vision One console
-
Get an overview of all requests and manage one or more requests on the Request List screen of the Managed Services app
Note
Managed Services retains the response action requests for 60 days after submission.
The following table outlines the actions you can perform on the response action requests.
Action
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Description
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View request details
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To expand response action details, click the right arrow (
![]() To further examine each task in Response Management, click the Task ID.
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Filter requests
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Use the Status or Action filter and type
response target keywords in the search box.
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Approve or reject requests
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Select one or more requests and click Approve or Reject.
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Set approved requests to expire
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Select one or more approved requests and click Set to Expire. This changes the Status of the selected request to Expired. A new request is required to start another remote shell session.
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