After resolving the risk issues on the isolated endpoint, you can restore network connectivity using the Zero Trust Secure Access or Operations Dashboard app.
Procedure
- Locate the isolated endpoint using the Zero Trust Secure Access or Operations Dashboard app.
-
Zero Trust Secure Access: Go to the User Information screen by clicking on a user anywhere within the Zero Trust Secure Access app.
-
Operations Dashboard: Go to the User Profile screen.
-
- Click the options icon (
) and Restore
Connection.The Restore Connection Task screen appears. - (Optional) Specify a description for the task.
- Click Create.Trend Vision One creates the task and displays the current action status on the Secure Access History screen.Trend Vision One also creates the task and displays the current action status in the Response Management app.
- Monitor the task status.
- Click View task status in the
success message that pops up in the lower right corner.The Remediation Logs tab on the Secure Access History screen appears.You can also go directly to , and locate the task using the search field.
- View the task status under Action
status.
-
In progress... (
): Trend Vision One sent the command to the
enforcement point and is waiting for a response -
Successful (
): The
enforcement point successfully received and executed the
command -
Unsuccessful (
): An
error or time-out occurred when attempting to send the
command to the enforcement point -
Queued (
): The
server queued the task due to a high volume of requests or
because the Security Agent was offline
Note
The task status indicates whether the enforcement point was able to successfully receive and execute the command. It may take a few minutes for the process to complete. -
- Click View task status in the
success message that pops up in the lower right corner.