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The ServiceNow ITSM connector allows you to manage TrendAI Vision One™ Workbench alerts directly in ServiceNow.

For integration between ServiceNow and Security Playbooks or Case Management, see ServiceNow ITSM ticketing system integration (for Security Playbooks and Case Management).

Procedure

  1. In the TrendAI Vision One™ console, go to Workflow and Automation → Third-Party Integrations.
  2. Locate and click the ServiceNow ITSM card.
  3. Use the copy icons (copyicon=GUID-BD854E6D-5EB9-4181-BE68-D5F743237995=1=en-us=Low.jpg) to obtain the following settings:
    • Management IP address or hostname
    • Authentication token
  4. On the ServiceNow console, go to System Applications → All Available Applications → All.
  5. Click Find in Store. The ServiceNow store opens.
  6. Find the Trend Vision One Connector add-on using the search bar. Click the app.
  7. Click Get.
    The Trend Vision One Connector add-on is installed on your instance.
  8. On the ServiceNow console, locate the Trend Vision One Connector add-on using the Application Navigator.
  9. Click Properties.
  10. Configure the add-on settings.
    1. Trend Vision One API endpoint address (required field): Paste the Management IP address or hostname that you obtained from the TrendAI Vision One™ console.
    2. Trend Vision One API authentication token (required field): Paste the Authentication token that you obtained from the TrendAI Vision One™ console.
  11. Configure the rest of the settings as desired.
  12. Click Save.
    ServiceNow begins syncing Workbench alerts from TrendAI Vision One™.
    Important
    Important
    After successfully installing the add-on, ServiceNow begins syncing Workbench alerts from TrendAI Vision One™. The initial synchronization pulls only Workbench alerts created within the past hour. You may need to allow some time before Workbench alerts start to appear.