Grant the permissions required to allow the Secure Access Module to run on macOS endpoints.
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ImportantThe steps and screens contained in these instructions were valid as of February
2024. The screens were taken using macOS 13 (Ventura).
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After the Secure Access Module is deployed to a macOS endpoint, the end user must
grant a series of required permissions when opening or signing into Zero Trust
Secure Access for the first time.
Procedure
- Allow the Zero Trust Secure Access system extension to control network
access.
- Sign into Zero Trust Secure Access on the end-user device.
- Click Continue on the dialog box that
appears.A screen with instructions for allowing system extensions appears along with a pop-up message stating that the system extension has been blocked.
- Click Open System Settings.The Privacy & Security menu opens.
- Scroll to the Security sub-menu.
- Click Allow next to the message stating that Trend Vision One Zero Trust Secure Access system software was blocked from loading.
- Grant notification permissions to be alerted when Zero Trust Secure Access
blocks network access.
- Sign into Zero Trust Secure Access on the end-user device.
- Click Options on the notification that appears.
- Click Allow.
Tip
Notifications can also be enabled later from Permission Management within Zero Trust Secure Access.
- Allow Zero Trust Secure Access to access system events to enable the collection
of device posture information.
- Sign into Zero Trust Secure Access on the end-user device.
- Click OK when asked to allow control of system
events.
Tip
System event access can also be enabled later from Permission Management within Zero Trust Secure Access.
- Allow Zero Trust Secure Access to set up the required VPN.
- Sign into Zero Trust Secure Access on the end-user device.
- Click Allow when asked to allow Zero Trust Secure Access to add VPN configurations.