Configure settings used when working with your support provider.
The following table outlines the settings available in the Support Settings screen.
Setting
|
Description
|
||||
Trend Micro remote support
|
Enabling remote support permits Trend Micro support engineers to access your Trend Vision One console for troubleshooting and debug log collection, including the following task
types:
For more information, see Configuring remote support settings and the Trend Vision One
data collection disclosure.
|
||||
Enabling hypersensitive mode allows Trend Vision One to collect and analyze more detections and data. Hypersensitive mode is only recommended
in response to an ongoing attack to collect vast amounts of data that is not applicable
to day-to-day operations.
For more information, see Enabling hypersensitive mode.
|