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Resolve Microsoft Entra ID connection problems related to error messages displayed in the Microsoft Entra ID screen.

The following table lists error messages that display in the Microsoft Entra ID screen and outlines the steps required to resolve the errors.
Error Message
Steps
Authentication error
  1. Click the status icon or Details next to the status icon, and then click Grant Permissions.
  2. On the Microsoft authentication screen, sign in to Microsoft Entra ID with administrator credentials if prompted.
  3. Review the permissions required and click Accept.
Application disabled in Microsoft Entra ID
  1. Sign in to Microsoft Entra ID with administrator credentials.
  2. Locate the Trend Vision One application.
  3. Go to the Properties section and change Enabled for users to sign-in? to Yes.
  4. Go back to the Microsoft Entra ID screen in the Trend Vision One console.
  5. Locate the error, click the status icon or Details next to the status icon, and then click Grant Permissions.
  6. On the Microsoft authenticator screen that appears, sign in to Microsoft Entra ID with administrator credentials if prompted.
  7. Review the permissions required and click Accept.
Apps require certain permissions in Microsoft Entra ID to interact with the correct data
  1. Click the status icon or Details next to the status icon, and then click Grant Permissions.
  2. On the Microsoft authentication screen, sign in to Microsoft Entra ID with administrator credentials if prompted.
  3. Review the permissions required and click Accept.
Another Trend Micro Account has already been connected to Microsoft Entra ID
  1. Contact your support provider to resolve the conflict.
  2. Go back to the Microsoft Entra ID screen in the Trend Vision One console.
  3. Click the status icon or Details next to the status icon, and then click Grant Permissions.
  4. On the Microsoft authentication screen, sign in to Microsoft Entra ID with administrator credentials if prompted.
  5. Review the permissions required and click Accept.