If you encounter unexpected errors while trying to save your settings on the
IP Reputation screen, you may be able to resolve the
issue on your own. Consult the following table for guidance on resolving the problem
before
contacting technical support.
IP Reputation Settings: Issues and Solutions
|
Issue
|
Possible Cause
|
Possible Solution
|
|
The Save button is disabled.
|
You do not have a valid Activation Code.
|
Obtain a valid Activation Code from your vendor.
|
|
You have applied for an Activation Code, but it has not yet been added to the Cloud Email Gateway
Protection system.
|
Try again later.
|
|
|
A temporary network issue is preventing Cloud Email Gateway
Protection from validating the Activation Code.
|
Try again later.
|
|
|
I cannot save my IP Reputation settings.
|
There is a temporary network issue.
|
Try again later.
|
|
Log off, log on, and try again.
|
||
|
There is more than one browser window open to the Cloud Email Gateway
Protection administrator console, and the session in one of the other windows has expired.
|
Close the other windows and try again.
|
|
|
Log off, log on, and try again.
|