Views:

Update your Trend Vision One to experience enhanced account and identity management, strengthened centralized management capabilities, improved compliance, and newly updated services.

Important
Important
The Foundation Services release became officially available on July 3, 2023.
Complete the update to continue using Trend Vision One.
The Trend Vision One Foundation Services release includes the following benefits:
  • Enhanced identity management and role-based access control: Configure permissions for users, groups, and identity providers, and define custom asset visibility for users across all Trend Vision One apps and services in one centralized location.
    Specific identity and access management features include the following:
    • Individual user accounts can belong to and switch between multiple businesses registered with Trend Vision One.
    • IdP-initiated SAML single sign-on (SSO) enables direct mapping to user groups in third-party identity providers and mapping of multiple roles to the same user account.
    • Asset Visibility Management allows asset visibility scopes to be created and assigned to users to determine which Trend Vision One assets they can view.
  • New centralized security capabilities: Take advantage of new security capabilities for email, cloud, network, mobile, identity, and data in the Trend Vision One platform.
    Features unique to the Foundation Services release include Endpoint Security, Container Security, File Security, Email and Collaboration Security, Cloud Accounts, Identity Security, and Data Security.
  • PCI DSS compliance: Adhere to Payment Card Industry (PCI) Security Standards to better secure transaction and credit card data.
  • Be ready for future releases: Gain immediate access to newly-released features, including those limited to customers who have updated to the Foundation Services release.
Important
Important
  • Permanent update: You cannot undo or stop the update once you begin.
  • Forced sign out during update: Communicate with any associates that access to your Trend Vision One console will be temporarily terminated as soon as the update process begins. Finish all on-going tasks before starting the update. After the update completes, you may need to update your user accounts before re-accessing the system. If an account update is required, the affected users will receive an email notification with instructions on performing the update.
  • Endpoint agent bandwidth usage: If you currently use the toggle-based Endpoint Inventory app, your endpoints automatically download an update package to enable access to new features in the Foundation Services release and Endpoint Security. The download package size can be up to 61 MB depending on your endpoint configuration. To control the amount of bandwidth consumed by your endpoint agents during this process, configure bandwidth throttling settings before updating your console.
  • Post-update tasks:
    • Verify that your user accounts have the correct access permissions and roles in the new User Account app and resolve any role conflicts.
    • Check or establish your IdP connection in Trend Vision One.
  • Compliance considerations: Ensure that you have read and understood the Privacy and personal data collection disclosure for Trend Vision One. Customers that have PCI compliance concerns should contact a sales representative before starting the update.

Procedure

  1. Sign in to Trend Vision One using the Primary User Account for your registered business.
    Note
    Note
    The owner of the Primary User Account (formerly "Trend Micro Account") has licensing rights to all Trend Micro solutions for your business.
  2. Go to Administration → Console Settings.
  3. In the System Update section, click Get Started.
  4. Review the System Update Notice.
  5. Acknowledge that you understand the update notice by selecting I understand how the update will affect my system and agree to start the process.
  6. Clicking Start the Update to begin updating.
  7. If your Primary User Account does not use an email address to sign in, you must assign and verify the email address that will be used to access your update services.
    1. Assign an email account to the Primary User Account and click Verify Email.
    2. Check your email inbox and copy the verification code that Trend Micro sent you.
    3. Paste the verification code into the console and click Submit.
  8. Update the Primary User Account password.
  9. Sign in to Trend Vision One using the Primary User Account.
    Note
    Note
    Your updated sign-in email address and password are also your sign-in credentials for the Customer Licensing Portal, replacing your previous root account credentials.
  10. Allow some time for the activation process to complete.
Related information