The Census, Good File Reputation, and Predictive Machine Learning Services are security
services
hosted by the Trend Micro Smart Protection Network. They are necessary for the
full
and successful operation of the Server & Workload Protection
behavior monitoring, predictive machine learning, and process memory scan
features.
The following table maps the services to features.
|
Service name
|
Required for these features
|
|
Global Census Service
|
|
|
Good File Reputation Service
|
|
|
Predictive Machine Learning Service
|
If you see the alert Census, Good File Reputation, and Predictive Machine Learning Service Disconnected, there are a few causes:
Cause 1: The agent or relay-enabled agent doesn't have Internet access
If your agent or relay-enabled agent doesn't have access to the Internet, then it
can't reach these services.
Solutions:
- Check your firewall policies and ensure that the outbound HTTP and HTTPS ports (by default, 80 or 443) are open.
- If you are unable to open those ports, see Configure agents that have no Internet access for other solutions.
Cause 2: A proxy was enabled but not configured properly
The Census, Good File Reputation and Predictive Machine Learning Services can be accessed
using a proxy.
To check whether a proxy was enabled and make sure it was configured properly:
- Open the Computer or Policy editor.
- On the left, click Settings.
- In the main pane, click the General tab.
- Find the heading titled, Network Setting for Census, Good File Reputation Service, and Predictive Machine Learning.
- If a proxy was specified, click Edit and make sure its Proxy Protocol, Address, Port and optional User Name and Password are accurate.