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If you entered an incorrect Globally Unique Identifier (GUID) during Remote Manager Agent installation, delete the agent and install it again using the correct GUID. If you are unable to do this procedure, you can do the following:

  1. Go to C:\Program Files\Trend Micro\TMRMAgentForWFBS.
  2. Open the AgentSysConfig.xml file using a text editor.
  3. Look for the GUID between the parameters <AgentGUID> and </AgentGUID>.
  4. Edit the GUID and then save the file.
  5. In the same folder, open the csmSysConfig.xml file using a text editor.
  6. Look for the GUID between the parameters <ProductGUID> and </ProductGUID>.
  7. Edit the GUID and then save the file.
  8. Right-click the Remote Manager Agent icon on the task bar and then click Restart Service.
Parent topic: Managing Agents from the Managed Server