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When moving an agent between Security Servers:

  • If an agent running an earlier version moves to a Security Server running the current version, the agent will be upgraded automatically.

  • Do not move an agent running the current version to a Security Server running a previous version because the agent will become unmanaged (the agent will unregister from its previous server but will fail to register to its new server, therefore, it will not appear in either web console). The agent will keep its current version and will not downgrade.

  • The Security Servers must be of the same language version.

  • Record the host name and listening port of the Security Server to which an agent will move. The host name and listening port are found on the Security Server’s Security Settings screen, above the Tasks panel.

  • Log on to the client using an administrator account.

  1. On the client, open a command prompt.
    Note:

    You must open the command prompt as administrator.

  2. Type cd and the path to the Security Agent installation folder. For example: cd C:\Program Files\Trend Micro\Security Agent
  3. Run Client Mover using the following syntax: <executable file name> -s <server name> -p <server listening port> -c <client listening port> -pwd <Agent 'Unload and Unlock' privilege password>
    Table 1. Client Mover Parameters

    Parameter

    Explanation

    <executable file name>

    IpXfer.exe (32-bit)

    IpXfer_x64.exe (64-bit)

    <server name>

    The name of the destination Worry-Free Business Security server (the server to which the agent will transfer)

    <server listening port>

    The listening port (or trusted port) of the destination Security Server.

    <client listening port>

    The port number used by the Security Agent to communicate with the server

    <Agent 'Unload and Unlock' privilege password>

    The password used to unload and unlock the Security Agent

    Example:

    ipXfer.exe -s Server01 -p 8080 -c 21112 -pwd Password

  4. To check if the Security Agent now reports to the other Security Server, open that server’s web console and locate the agent in the Security Groups Tree.
    Note:

    If the Security Agent does not appear in the Security Groups Tree, restart the Trend Micro Security Server Master Service.

Parent topic: Moving Agents