The following tables explain PolicyServer error messages. The tables are grouped by category.
Administrator Alerts
Message ID |
Description |
Applications |
---|---|---|
100002 |
Identifying Device |
Full Disk Encryption, File Encryption, PolicyServer |
100003 |
Security Violation |
Full Disk Encryption, File Encryption, PolicyServer |
100007 |
Critical Severity |
Full Disk Encryption, File Encryption, PolicyServer |
100019 |
Policy Change Unsuccessful |
Full Disk Encryption, File Encryption, PolicyServer |
100045 |
Unsupported configuration |
Full Disk Encryption, File Encryption, PolicyServer |
100046 |
Enterprise Pool created |
Full Disk Encryption, File Encryption, PolicyServer |
100047 |
Enterprise Pool deleted |
Full Disk Encryption, File Encryption, PolicyServer |
100048 |
Enterprise Pool modified |
Full Disk Encryption, File Encryption, PolicyServer |
100049 |
Admin User locked due to too many failed logins. |
Full Disk Encryption, File Encryption, PolicyServer |
100052 |
Policy Value Integrity Check Failed |
Full Disk Encryption, File Encryption, PolicyServer |
100053 |
Policy request aborted due to failed policy integrity check. |
Full Disk Encryption, File Encryption, PolicyServer |
100054 |
File request aborted due to failed policy integrity check. |
Full Disk Encryption, File Encryption, PolicyServer |
100055 |
Admin Authentication Succeeded |
Full Disk Encryption, File Encryption, PolicyServer |
100056 |
Admin Authentication Failed |
Full Disk Encryption, File Encryption, PolicyServer |
100062 |
Admin Password Reset |
Full Disk Encryption, File Encryption, PolicyServer |
100463 |
Unable to remove user. Try again. |
Full Disk Encryption, File Encryption, PolicyServer |
100464 |
Unable to unable user. Try again. |
Full Disk Encryption, File Encryption, PolicyServer |
100470 |
Unable to change Self Help password. A response to one of the personal challenge questions was incorrect. |
Full Disk Encryption, File Encryption, PolicyServer |
102000 |
Enterprise Added |
Full Disk Encryption, File Encryption, PolicyServer |
102001 |
Enterprise Deleted |
Full Disk Encryption, File Encryption, PolicyServer |
102002 |
Enterprise Modified |
Full Disk Encryption, File Encryption, PolicyServer |
102003 |
The number of users has exceeded the maximum allowed by this license. Reduce the number of existing users to restore this user account. |
PolicyServer |
200000 |
Administrator updated policy |
PolicyServer |
200001 |
Administrator added policy |
PolicyServer |
200002 |
Administrator deleted policy |
PolicyServer |
200003 |
Administrator enabled application |
PolicyServer |
200004 |
Administrator disabled application |
PolicyServer |
200100 |
Administrator added user |
PolicyServer |
200101 |
Administrator deleted user |
PolicyServer |
200102 |
Administrator updated user |
PolicyServer |
200103 |
Administrator added user to group |
PolicyServer |
200104 |
Administrator removed user from group |
PolicyServer |
200200 |
User added |
PolicyServer |
200201 |
User deleted |
PolicyServer |
200202 |
User added to group |
PolicyServer |
200203 |
User removed from group |
PolicyServer |
200204 |
User updated |
PolicyServer |
200300 |
Administrator deleted device |
PolicyServer |
200301 |
Administrator added device to group |
PolicyServer |
200302 |
Administrator removed device from group |
PolicyServer |
200500 |
Administrator added group |
PolicyServer |
200501 |
Administrator deleted group |
PolicyServer |
200502 |
Administrator updated group |
PolicyServer |
200503 |
Administrator copy/pasted group |
PolicyServer |
200600 |
PolicyServer update applied. |
PolicyServer |
200602 |
User added to device |
PolicyServer |
200603 |
User removed from device |
PolicyServer |
200700 |
Event executed successfully |
PolicyServer |
200701 |
Failed event execution |
PolicyServer |
200800 |
Event installed successfully |
PolicyServer |
200801 |
Failed to install event |
PolicyServer |
Audit Log Alerts
Message ID |
Description |
Applications |
---|---|---|
100015 |
Log Message |
Full Disk Encryption, File Encryption, DriveArmor, KeyArmor, or PolicyServer |
103000 |
Audit Log Connection Opened |
Full Disk Encryption, File Encryption, DriveArmor, KeyArmor, or PolicyServer |
103001 |
Audit Log Connection Closed |
Full Disk Encryption, File Encryption, DriveArmor, KeyArmor, or PolicyServer |
103100 |
Audit Log Record Missing |
Full Disk Encryption, File Encryption, DriveArmor, KeyArmor, or PolicyServer |
103101 |
Audit Log Record Integrity Missing |
Full Disk Encryption, File Encryption, DriveArmor, KeyArmor, or PolicyServer |
103102 |
Audit Log Record Integrity Compromised |
Full Disk Encryption, File Encryption, DriveArmor, KeyArmor, or PolicyServer |
103103 |
Audit Log Record Integrity Validation Started |
Full Disk Encryption, File Encryption, DriveArmor, KeyArmor, or PolicyServer |
104003 |
Authentication method set to SmartCard. |
Full Disk Encryption, File Encryption, DriveArmor, KeyArmor, or PolicyServer |
904008 |
Unable To Send Log Alert |
Full Disk Encryption, File Encryption, DriveArmor, KeyArmor, or PolicyServer |
Certificate Alerts
Message ID |
Description |
Applications |
---|---|---|
104008 |
Certificate expired. |
Full Disk Encryption, File Encryption, PolicyServer |
Device Alerts
Message ID |
Description |
Applications |
---|---|---|
100001 |
PDA to Desktop Sync Authentication was unsuccessful. There was no device ID for this PDA found. |
Full Disk Encryption, File Encryption, PolicyServer |
100012 |
Device is not in its own Password Authentication File. PAF corrupted? |
Full Disk Encryption, File Encryption, PolicyServer |
100044 |
Lock Device Action Received |
Full Disk Encryption, File Encryption, PolicyServer |
100100 |
Install Started |
Full Disk Encryption, File Encryption |
100101 |
Install Completed |
Full Disk Encryption, File Encryption |
100462 |
Unable to connect to PolicyServer. |
Full Disk Encryption, File Encryption, PolicyServer |
101001 |
The network connection is not working. Unable to get policy files from PolicyServer. |
Full Disk Encryption, File Encryption, PolicyServer |
101002 |
Corrupted PAF (DAFolder.xml) file |
Full Disk Encryption, File Encryption, PolicyServer |
105000 |
Unable to synchronize policies with client. Verify that there is a network connection and try again. |
Full Disk Encryption, File Encryption, PolicyServer |
200400 |
Device added |
PolicyServer |
200401 |
Device deleted |
PolicyServer |
200402 |
Device added to group |
PolicyServer |
200403 |
Device removed from group |
PolicyServer |
200404 |
Device modified |
PolicyServer |
200405 |
Device status updated |
PolicyServer |
200406 |
Device status reset |
PolicyServer |
200407 |
Device Kill Issued |
Full Disk Encryption, File Encryption, PolicyServer |
200408 |
Device Lock Issued |
Full Disk Encryption, File Encryption, PolicyServer |
200409 |
Device Synchronized |
PolicyServer |
904012 |
User Not Allowed To Register New Device |
PolicyServer |
1000052 |
Uninstall of product |
Full Disk Encryption, File Encryption |
1000053 |
Product Uninstall Denied By Policy |
Full Disk Encryption, File Encryption |
907001 |
Database corruption |
Full Disk Encryption |
907002 |
Database fixed successfully |
Full Disk Encryption |
907003 |
Unable to fix database |
Full Disk Encryption |
907004 |
Data disk database corruption |
Full Disk Encryption |
907005 |
Data disk database fixed successfully |
Full Disk Encryption |
907006 |
Unable to fix data disk database |
Full Disk Encryption |
Error Alerts
Message ID |
Description |
Applications |
---|---|---|
100005 |
General Error |
Full Disk Encryption, File Encryption, PolicyServer |
100006 |
Application Error |
Full Disk Encryption, File Encryption, PolicyServer |
Full Disk Encryption Activity Alerts
Message ID |
Description |
Applications |
---|---|---|
300700 |
Device log maximum size limit reached, event log truncated. |
Full Disk Encryption |
400001 |
User has successfully logged in. |
Full Disk Encryption |
400002 |
User login failed. |
Full Disk Encryption |
400003 |
Device decryption started. |
Full Disk Encryption |
400004 |
Device Encryption Started. |
Full Disk Encryption |
400005 |
Mounted encrypted partition. |
Full Disk Encryption |
400006 |
Restored native OS MBR. |
Full Disk Encryption |
400007 |
Restored Application MBR. |
Full Disk Encryption |
400008 |
Device encryption complete |
Full Disk Encryption |
400009 |
Device Decryption Completed |
Full Disk Encryption |
400010 |
Device Encryption In Progress |
Full Disk Encryption |
400011 |
System MBR Corrupt |
Full Disk Encryption |
400012 |
System Pre-boot Kernel Deleted |
Full Disk Encryption |
401000 |
Recovery Console accessed |
Full Disk Encryption |
401009 |
Recovery Console error |
Full Disk Encryption |
401010 |
Decryption in place started |
Full Disk Encryption |
401011 |
Decryption in place stopped |
Full Disk Encryption |
401012 |
Decryption in place complete |
Full Disk Encryption |
401013 |
Decryption of removable device started |
Full Disk Encryption |
401014 |
Decryption to removable device stopped |
Full Disk Encryption |
401015 |
Decryption to removable device complete |
Full Disk Encryption |
401018 |
Decryption in place error |
Full Disk Encryption |
401019 |
Decryption to removable device error |
Full Disk Encryption |
401020 |
Encrypted files accessed |
Full Disk Encryption |
401021 |
Encrypted files modified |
Full Disk Encryption |
401022 |
Encrypted files copied to removable device |
Full Disk Encryption |
401029 |
Encrypted files access error |
Full Disk Encryption |
401030 |
Network administration accessed |
Full Disk Encryption |
401031 |
PolicyServer address changed |
Full Disk Encryption |
401032 |
PolicyServer port number changed |
Full Disk Encryption |
401033 |
Switched to IPv6 |
Full Disk Encryption |
401034 |
Switched to IPv4 |
Full Disk Encryption |
401035 |
Switched to dynamic IP configuration |
Full Disk Encryption |
401036 |
Switched to static IP configuration |
Full Disk Encryption |
401037 |
DHCP port number changed |
Full Disk Encryption |
401038 |
IP address changed |
Full Disk Encryption |
401039 |
Subnet mask changed |
Full Disk Encryption |
401040 |
Broadcast address changed |
Full Disk Encryption |
401041 |
Gateway changed |
Full Disk Encryption |
401042 |
Domain name changed |
Full Disk Encryption |
401043 |
Domain name servers changed |
Full Disk Encryption |
401049 |
Network administration error |
Full Disk Encryption |
401050 |
User administration accessed |
Full Disk Encryption |
401051 |
User added |
Full Disk Encryption |
401052 |
User removed |
Full Disk Encryption |
401053 |
User modified |
Full Disk Encryption |
401069 |
User administration error |
Full Disk Encryption |
401070 |
Locally stored logs accessed |
Full Disk Encryption |
401079 |
Locally stored logs access error |
Full Disk Encryption |
401080 |
Original MBR restored |
Full Disk Encryption |
401089 |
Original MBR restoration error |
Full Disk Encryption |
401090 |
Default theme restored |
Full Disk Encryption |
401099 |
Default theme restoration error |
Full Disk Encryption |
402000 |
Application Startup |
Full Disk Encryption |
402001 |
Application Shutdown |
Full Disk Encryption |
600001 |
Update was successful in the Pre-boot. |
Full Disk Encryption |
600002 |
Pre-boot Update failed |
Full Disk Encryption |
905003 |
Move disk successful FDE |
Full Disk Encryption |
905004 |
Move disk failed |
Full Disk Encryption |
Installation Alerts
Message ID |
Description |
Applications |
---|---|---|
100004 |
Install Error |
Full Disk Encryption, File Encryption, PolicyServer |
100020 |
Successful Installation |
Full Disk Encryption, File Encryption, PolicyServer |
905002 |
Install disks failed |
Full Disk Encryption |
905003 |
Move disk successful |
Full Disk Encryption |
Login / Logout Alerts
Message ID |
Description |
Applications |
---|---|---|
100013 |
Failed Login Attempt |
Full Disk Encryption, File Encryption, PolicyServer |
100014 |
Successful Login |
Full Disk Encryption, File Encryption, PolicyServer |
100016 |
Unable to log in. Use Remote Authentication to provide the PolicyServer Administrator with a challenge code. |
Full Disk Encryption, File Encryption, PolicyServer |
100021 |
Unsuccessful ColorCode Login |
Full Disk Encryption, File Encryption, PolicyServer |
100022 |
Unsuccessful Fixed Password Login |
Full Disk Encryption, File Encryption, PolicyServer |
100023 |
Unsuccessful PIN Login |
Full Disk Encryption, File Encryption, PolicyServer |
100024 |
Unsuccessful X99 Login |
Full Disk Encryption, File Encryption, PolicyServer |
100028 |
Successful ColorCode Login |
Full Disk Encryption, File Encryption, PolicyServer |
100031 |
Successful X9.9 Login |
Full Disk Encryption, File Encryption, PolicyServer |
100032 |
Successful Remote Login |
Full Disk Encryption, File Encryption, PolicyServer |
100035 |
Successful WebToken Login |
Full Disk Encryption, File Encryption, PolicyServer |
100036 |
Unsuccessful WebToken Login |
Full Disk Encryption, File Encryption, PolicyServer |
100050 |
Fixed Password login blocked due to lockout. |
Full Disk Encryption, File Encryption, PolicyServer |
100051 |
User Login Successfully Unlocked |
Full Disk Encryption, File Encryption, PolicyServer |
100057 |
LDAP User Authentication Succeeded |
Full Disk Encryption, File Encryption, PolicyServer |
100058 |
LDAP User Authentication Failed |
Full Disk Encryption, File Encryption, PolicyServer |
100059 |
LDAP User Password Change Succeeded |
Full Disk Encryption, File Encryption, PolicyServer |
100060 |
LDAP User Password Change Failed |
Full Disk Encryption, File Encryption, PolicyServer |
100061 |
Access request aborted due to failed policy integrity check. |
Full Disk Encryption, File Encryption, PolicyServer |
100070 |
Successful Logout |
Full Disk Encryption, File Encryption, PolicyServer |
100433 |
The ColorCode passwords do not match. |
Full Disk Encryption, File Encryption, PolicyServer |
100434 |
Unable to change ColorCode. The new ColorCode must be different than the current one. |
Full Disk Encryption, File Encryption, PolicyServer |
100435 |
Unable to change ColorCode. The new ColorCode must meet the minimum length requirements defined by PolicyServer. |
Full Disk Encryption, File Encryption, PolicyServer |
100436 |
Unable to change ColorCode. The new ColorCode must be different than any previous ColorCode used. |
Full Disk Encryption, File Encryption, PolicyServer |
100437 |
ColorCode Change Failure - Internal Error |
Full Disk Encryption, File Encryption, PolicyServer |
100459 |
X9.9 Password Change Failure - Unable to connect to PolicyServer Host |
Full Disk Encryption, File Encryption, PolicyServer |
100460 |
X9.9 Password Change Failure - Empty Serial Number |
Full Disk Encryption, File Encryption, PolicyServer |
100461 |
X9.9 Password Change Failure - Internal Error |
Full Disk Encryption, File Encryption, PolicyServer |
101004 |
Unable to reset locked device. |
Full Disk Encryption, File Encryption, PolicyServer |
104000 |
Smart Card login successful. |
Full Disk Encryption, File Encryption, PolicyServer |
104001 |
Smart Card login unsuccessful. Check that the card is seated properly and that the Smart Card PIN is valid. |
Full Disk Encryption, File Encryption, PolicyServer |
Mobile Device Alerts
Message ID |
Description |
Applications |
---|---|---|
100037 |
Palm Policy Database is missing |
Full Disk Encryption, File Encryption, or PolicyServer |
100038 |
Palm Encryption Error |
Full Disk Encryption, File Encryption, or PolicyServer |
100039 |
PPC Device Encryption Changed |
Full Disk Encryption, File Encryption, or PolicyServer |
100040 |
PPC Encryption Error |
Full Disk Encryption, File Encryption, or PolicyServer |
OCSP Alerts
Message ID |
Description |
Applications |
---|---|---|
104005 |
OCSP certificate status good. |
Full Disk Encryption, File Encryption, PolicyServer |
104006 |
OCSP certificate status revoked. |
Full Disk Encryption, File Encryption, PolicyServer |
104007 |
OCSP certificate status unknown. |
Full Disk Encryption, File Encryption, PolicyServer |
OTA Alerts
Message ID |
Description |
Applications |
---|---|---|
100041 |
OTA Object Missing or Corrupt. |
Full Disk Encryption, File Encryption, PolicyServer |
100042 |
OTA Sync Successful |
Full Disk Encryption, File Encryption, PolicyServer |
100043 |
OTA Device Killed |
Full Disk Encryption, File Encryption, PolicyServer |
Password Alerts
Message ID |
Description |
Applications |
---|---|---|
100017 |
Change Password Error |
Full Disk Encryption, File Encryption, PolicyServer |
100018 |
Password Attempts Exceeded |
Full Disk Encryption, File Encryption, PolicyServer |
100025 |
Password Reset to ColorCode |
Full Disk Encryption, File Encryption, PolicyServer |
100026 |
Password Reset to Fixed |
Full Disk Encryption, File Encryption, PolicyServer |
100027 |
Password Reset to PIN |
Full Disk Encryption, File Encryption, PolicyServer |
100029 |
Successful Fixed Password Login |
Full Disk Encryption, File Encryption, PolicyServer |
100030 |
Successful PIN Password Login |
Full Disk Encryption, File Encryption, PolicyServer |
100033 |
Unable to Reset Password |
Full Disk Encryption, File Encryption, PolicyServer |
100432 |
Unable to change password. The new password must be different than the current password. |
Full Disk Encryption, File Encryption, PolicyServer |
100439 |
Unable to change password. The passwords do not match. |
Full Disk Encryption, File Encryption, PolicyServer |
100441 |
Unable to change password. The password field cannot be empty. |
Full Disk Encryption, File Encryption, PolicyServer |
100442 |
Unable to change password. The password does not meet the minimum length requirements defined by PolicyServer. |
Full Disk Encryption, File Encryption, PolicyServer |
100443 |
Unable to change password. Numbers are not permitted. |
Full Disk Encryption, File Encryption, PolicyServer |
100444 |
Unable to change password. Letters are not permitted. |
Full Disk Encryption, File Encryption, PolicyServer |
100445 |
Unable to change password. Special characters are not permitted. |
Full Disk Encryption, File Encryption, PolicyServer |
100446 |
Unable to change password. The password cannot contain the user name. |
Full Disk Encryption, File Encryption, PolicyServer |
100447 |
Unable to change password. The password does not contain enough special characters. |
Full Disk Encryption, File Encryption, PolicyServer |
100448 |
Unable to change password. The password does not contain enough numbers. |
Full Disk Encryption, File Encryption, PolicyServer |
100449 |
Unable to change password. The password does not contain enough characters. |
Full Disk Encryption, File Encryption, PolicyServer |
100450 |
Unable to change password. The password contains too many consecutive characters. |
Full Disk Encryption, File Encryption, PolicyServer |
100451 |
Unable to change password. The new password must be different than any previous password used. |
Full Disk Encryption, File Encryption, PolicyServer |
100452 |
Password Change Failure - Internal Error |
Full Disk Encryption, File Encryption, PolicyServer |
101003 |
Successfully changed Fixed Password. |
Full Disk Encryption, File Encryption, PolicyServer |
PIN Change Alerts
Message ID |
Description |
Applications |
---|---|---|
100438 |
Unable to change PIN. The PINs do not match. |
Full Disk Encryption, File Encryption, PolicyServer |
100440 |
Unable to change PIN. One of the fields are empty. |
Full Disk Encryption, File Encryption, PolicyServer |
100453 |
Unable to change PIN. The PINs do not match. |
Full Disk Encryption, File Encryption, PolicyServer |
100454 |
able to change PIN. The new PIN cannot be the same as the old PIN. |
Full Disk Encryption, File Encryption, PolicyServer |
100455 |
Unable to change PIN. The new PIN does not meet the minimum length requirements defined by PolicyServer. |
Full Disk Encryption, File Encryption, PolicyServer |
100456 |
Unable to change PIN. The PIN cannot contain the user name. |
Full Disk Encryption, File Encryption, PolicyServer |
100457 |
Unable to change PIN. The new PIN must be different than any previous PIN used. |
Full Disk Encryption, File Encryption, PolicyServer |
100458 |
PIN Change Failure - Internal Error |
Full Disk Encryption, File Encryption, PolicyServer |
Smart Card Alerts
Message ID |
Description |
Applications |
---|---|---|
104002 |
Registered SmartCard. |
Full Disk Encryption, File Encryption, PolicyServer |
104004 |
Unable to register Smart Card. Check that the card is seated properly and that the Smart Card PIN is valid. |
Full Disk Encryption, File Encryption, PolicyServer |