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Allocate Trend Vision One credits to enable the Email and Collaboration Security offerings.

The total number of credits required for each offering is calculated by multiplying the required credits per unit by the number of eligible user accounts or email addresses in each offering.

Email and Collaboration Sensor

The following table describes the available Trend Vision One Email and Collaboration Sensor offerings and required credits.
Offering
Required credits
Email Sensor
5 credits per user account
Collaboration Sensor
No credits required
Important
Important
Collaboration Sensor for Microsoft 365 is a ”Pre-release" sub-feature and is not part of the existing features of an official commercial or general release. Please review the Pre-release sub-feature disclaimer before using the sub-feature. There is no additional charge for pre-release sub-features before official release. We will notify you at least 30 days before official release or any upcoming charge.
The user accounts that are counted in the credit calculation are the accounts added as Email Sensor targets in the Email and Collaboration Sensor app.

Cloud Email and Collaboration Protection

The following table describes the available Trend Vision One Cloud Email and Collaboration Protection offerings and required credits.
Offering
Required credits
Core protection
Core protection for your email and collaboration services, including services in Microsoft 365 and Google Workspace, Box, and Dropbox
25 credits per user account
Advanced protection
Advanced protection features including Inline Protection (for Exchange Online and Gmail) and Virtual Analyzer for URLs (URL sandboxing)
25 credits per user account
The user accounts counted in the credit calculation are as follows:
  • Microsoft 365 services: The deduplicated accounts that are added as targets of enabled policies for Exchange Online, OneDrive, or Teams Chat, excluding unlicensed and guest accounts
  • Microsoft 365 services (SharePoint Online or Teams only): The accounts that are synchronized from your organization's identity provider if only policies for SharePoint Online or Teams (Teams) are enabled.
  • Box, Dropbox, Gmail, Google Drive: The deduplicated accounts that are added as targets of enabled policies for each service, excluding unlicensed and guest users.
  • Policies include Advanced Threat Protection policies and Data Loss Prevention policies.
  • For advanced protection charges, only accounts that are added in the policies with an advanced protection feature enabled are counted.
For example, your organization uses Exchange Online and SharePoint Online and has 500 users stored in Microsoft Entra ID. You add 100 users in several policies for Exchange Online without Virtual Analyzer for URLs enabled, another 100 users in other policies for Exchange Online with this feature enabled, and 2 SharePoint sites in several policies for SharePoint Online. The total number of credits required is calculated as follows: 25 * 100 + (25 + 25) * 100 = 7,500
Advanced protection charges occur when any of the advanced protection features is enabled. Enabling multiple features still costs 25 credits per user account. If you do not wish to use advanced protection, disable all advanced protection features and wait for at least one day. The deducted credits will be returned to your account.
Important
Important
For customers having updated from Cloud App Security, if Virtual Analyzer for URLs was used in Cloud App Security, advanced protection is automatically enabled after the update, with credits for advanced protection automatically deducted.

Cloud Email Gateway Protection

The following table describes the available Trend Vision One Cloud Email Gateway Protection offerings and required credits.
Offering
Required credits
Core protection
Core protection to safeguard your emails against phishing, ransomware, BEC, other advanced email threats, and spam
25 credits per email address
Advanced protection
Advanced protection features including Virtual Analyzer for URLs (URL sandboxing), Email Encryption, Email Continuity, Extra Large Message Size, and DMARC Report Analysis
25 credits per email address
The email addresses that are counted in the credit calculation are your organization's unique active email addresses whose domain part is added to Cloud Email Gateway Protection.
  • Unique email address: The deduplicated email address with the same local part. For example, the following two email addresses are treated as one email address for credit calculation: john.doe@example.com, john.doe@example.jp
  • Active email address: An email address is treated as an active email address for credit calculation if it matches one of the following conditions:
    • 3 emails have been delivered successfully to the email address over the past 30 days
    • 1 email has been sent out successfully from the email address over the past 30 days
Advanced protection charges occur when any of the advanced protection features is enabled. Enabling multiple features still costs 25 credits per user account. If you do not wish to use advanced protection, disable all advanced protection features and wait for at least one day. The deducted credits will be returned to your account.
Advanced protection charges apply to all eligible email addresses. For example, your organization has 3 domains and 500 unique active email addresses. You add 2 domains with 300 email addresses in the Cloud Email Gateway Protection app, and enable Email Encryption and Email Continuity. The total number of credits required is calculated as follows: (25 + 25) * 300 = 15,000
Important
Important
For customers having updated from Trend Micro Email Security, if Email Encryption was used in Trend Micro Email Security, advanced protection is automatically enabled after the update, with credits for advanced protection automatically deducted.