Isolate Endpoint task

Procedure

1. Locate the device that you want to take action on using the Zero Trust Secure Access or Operations Dashboard apps.
   • Zero Trust Secure Access: Go to the User Information screen by clicking on a user anywhere within the Zero Trust Secure Access app.
   • Operations Dashboard: Go to the User Profile screen.
2. Click the options icon () and Isolate Endpoint.
   The Isolate Endpoint Task screen appears.
3. (Optional) Specify a description for the task.
4. Click Create.
   Trend Vision One creates the task and displays the current action status on the Secure Access History screen.

   Trend Vision One also creates the task and displays the current action status in the Response Management app.
5. Monitor the task status.
   1. Click View task status in the success message that pops up in the lower right corner.
      The Remediation Logs tab on the Secure Access History screen appears.

      You can also go directly to Secure Access History → Remediation Logs, and locate the task using the search field.
   2. View the task status under Action status.
      • In progress... (): Trend Vision One sent the command to the enforcement point and is waiting for a response
      • Successful (): The enforcement point successfully received and executed the command
      • Unsuccessful (): An error or time-out occurred when attempting to send the command to the enforcement point
      • Queued (): The server queued the task due to a high volume of requests or because the Security Agent was offline

      Note The task status indicates whether the enforcement point was able to successfully receive and execute the command. It may take a few minutes for the process to complete.

   After resolving the risk issues on the isolated endpoint, you can restore network connectivity using the options icon () in the Zero Trust Secure Access or Operations Dashboard app.

   For more information, see Restore Connection task.