Troubleshoot and resolve the endpoint status that appears in Available Actions.
The Available Actions display in Endpoint Inventory displays messages and suggested actions to take on
your visible endpoints. Some actions might require additional troubleshooting to resolve.
The following table lists the typical statuses you might encounter and how to resolve
them.
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ImportantSome troubleshooting resolutions might cause additional credits to be allocated to
Endpoint Security features.
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Available action status
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Description
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Resolution
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An internal error has occurred.
The description might vary depending on the cause of the error, including whether
a button is available to resolve the issue.
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If an action button is available, click the button to resolve the issue. Otherwise,
try refreshing your Endpoint Inventory. If the issue persists, contact your support
provider.
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Unable to enable protection features
This status might occur if you have an endpoint with a Sensor-only agent deployment
assigned to a policy that enables Standard Endpoint Protection or Server & Workload
Protection features.
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Click Reconfigure Trend Vision One Endpoint Security agent deployment to download and install the missing protection features. For more information, see
Deploy agents.
If you do not want Standard Endpoint Protection or Server & Workload Protection features
on the endpoint, consider assigning the endpoint to another policy.
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Unable to enable protection features
This status might occur if the Trend Vision One Endpoint agent is out of date and
not supported by Endpoint Security Policies.
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Click Manage in Version Control Policies to update to the latest agent version. If the agent version is too old, you might
need to manually update the agent by downloading the installation package.
For more information, see Version Control Policies.
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Unable to enable protection features
This status might occur if you have assigned endpoints managed by a connected protection
product to Endpoint Security Policies.
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Click Update in Product Instance to update the connected product to Trend Vision One Endpoint Security. For more information,
see Product Instance.
If you do not want to update the connected product, remove the targeted endpoints
from any assigned policies.
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Unmanaged endpoint
Endpoints that are visible in your security environment but do not have any Trend
Micro endpoint protection products installed are unmanaged.
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Click Get agent installer to download and install the Trend Vision One Endpoint Security agent to install on
the endpoint. For more information, see Deploy agents.
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Unable to apply policy
The agent is unable to apply an assigned policy because the agent is out of date or
missing required components.
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Click Update Trend Vision One Endpoint Security agent to update the agent and install missing components. For more troubleshooting steps
for this issue, see Unable to apply policies
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Unable to apply policy
The agent is unable to apply an assigned policy because the agent is missing required
components or the configuration is not supported.
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Click Reconfigure Trend Vision One Endpoint Security agent to install missing components. For more troubleshooting steps for this issue, see
Unable to apply policies
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Protection features not installed
This status might occur if you have an endpoint with a Sensor-only agent deployment
assigned to a policy that enables Standard Endpoint Protection or Server & Workload
Protection features.
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Click Reconfigure Trend Vision One Endpoint Security agent deployment to download and install the missing protection features. For more information, see
Deploy agents.
If you do not want Standard Endpoint Protection or Server & Workload Protection features
on the endpoint, consider assigning the endpoint to another policy.
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Endpoint Sensor not enabled
The Endpoint Sensor or Endpoint sensor detection and response is not enabled on the
agent
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Click Enable Endpoint Sensor. Enabling Endpoint Sensor requires credits.
Enable Endpoint Sensor in Endpoint Security Policies.
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Protection features outdated
The endpoint protection features are out of date and might not be supported.
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Click Manage in Version Control Policies to update to the latest agent version. If the agent version is too old, you might
need to manually update the agent by downloading the installation package.
For more information, see Version Control Policies.
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Limited support for security features
This status might occur if the agent configuration is not fully supported for the
endpoint OS.
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Check the Trend Vision One Endpoint Security agent system requirements to verify the OS is fully supported. Some OS types might be supported by one configuration
but not another.
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Limited support for security features
This status might occur if the endpoint OS is not fully supported by protection features.
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Check the Trend Vision One Endpoint Security agent system requirements to verify the OS is fully supported. Some OS types might be supported by one configuration
but not another.
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Unable to enroll endpoint
This status might occur if you assigned an endpoint that is managed by a connected
on-premises protection product.
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This status is for information only. Removing the endpoint from any assigned policies
might dismiss the status.
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Duplicate monitoring feature enabled
This status might occur if an endpoint managed by Server & Workload Protection has
both Activity Monitoring and the Endpoint Sensor enabled.
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Disable Activity Monitoring in Server & Workload Protection.
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