Update your TrendAI™ Email Security instance to Cloud Email Gateway Protection to enable the security features of TrendAI Vision One™ Email and Collaboration Security.
Before updating TrendAI™ Email Security to the new Cloud Email Gateway Protection, you must
sign up and complete the TrendAI Vision One™ registration process.
If you are a current TrendAI Vision One™ customer, make sure to
update to the
Foundation Services Release if you have not already done so.
Updating to Cloud Email Gateway Protection has some limitations. If your TrendAI™ Email
Security instance meets one of the following criteria, you might not be able to update.
-
(For Customer Licensing Portal customers)Your TrendAI™ Email Security is managed by TrendAI™ Remote ManagerTo become eligible for the update, first disconnect TrendAI™ Email Security from TrendAI™ Remote Manager. For instructions, see https://docs.trendmicro.com/en-us/documentation/article/trend-micro-email-security-online-help-remote-manager-admin.
-
Your TrendAI™ Email Security license expired and it has been more than 30 days since expiration
-
Your TrendAI™ Email Security is managed by a TrendAI™ partner.
Note
Update to Cloud Email Gateway Protection is being rolled out in batches for TrendAI™ partner–managed customers. Timing and eligibility may vary by account and region. To learn more about your update schedule and eligibility, contact your TrendAI™ Support.
Once you are ready, connect and update your TrendAI™ Email Security instance.