Contacts are users who cannot sign in to the Trend Micro Cloud One console but can
periodically be sent reports from Server & Workload Protection (using scheduled tasks). Contacts can be assigned a "clearance" level that maps to
existing roles. When a contact is sent a report, the report will contain only information
that would be accessible to a user of the same level. For example, three contacts
may be listed as the recipients of a weekly summary report, but the contents of the
three reports could be entirely different for each contact depending on their computer
rights.
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NoteMost users are managed through Trend Micro Cloud One User Management, which applies to all parts of Trend Micro Cloud One, but contacts are managed specifically
through Server & Workload Protection.
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Add or edit a contact
Procedure
- From the Server & Workload Protection console, go to .
- Click New to add a new contact or double-click an existing contact to edit its settings.
- In the General Information section, specify the name, description, and preferred language of the contact.
- In the Contact Information section, enter the email address to which reports will be sent if this contact is included in a report distribution list.
- In the Clearance section, specify the role that determines the information this contact will be allowed to see. For example, if a computer report has been scheduled to be sent to this contact, only information on the computers that his role permits him access to will be included in the report.
- In the Password Protected Reports section, select Reports generated by this user are password protected to password-protect exported PDF reports with the Report Password.
What to do next
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TipSingle reports or recurring Scheduled Reports can be configured in the Server & Workload Protection console.
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Delete a contact
To remove a contact from Server & Workload Protection, in the Server & Workload Protection console, click , click the contact, and then click Delete.